Trillium Health Partners

Training and Support Coordinator

System ID
Job Type
Temporary Full-Time
Trillium Health Partners
Number of Positions

Job Description

Position:                                  Training and Support Coordinator      


Status:                                      Temporary Full Time

Dept/Health System:               Information Services, HIS

Posted:                                     May 22, 2020 

Internal Deadline:                    May 29, 2020


Preparing for the implementation of our new hospital information system requires a dedicated team that brings together clinical and enabling expertise.  We are excited to share an initial set of job opportunities to support this significant project.


Trillium Health Partners (THP) is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. THP operates on three main sites – Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre and offers a full range of acute care as well as a variety of specialized, community-based programs. THP’s mission is to create a new kind of health care for a healthier community. Guided by its values of compassion, excellence, and courage, THP’s strategic plan envisions a new approach to health – working in partnership to create an inter-connected system of care that is organized around the patient, both inside the Hospital and beyond its walls, by balancing quality, access and sustainability. With a vision for developing a common information platform that supports an efficient patient experience, common clinical best practices and continuity of information, THP has identified information and technology as key enablers on their journey to transforming care. For more information about THP, please visit their website at


The Position:


This newly created position will report to the Training Manager, Hospital Information System (HIS). The Training Coordinator is responsible for the coordination of training activities and trainers as well as supporting the training team, maintaining the training schedule and managing logistics to ensure all users are trained prior the launch of the hospital information system.


Here’s what you will get to do:

  • Support training team by coordinating logistics, and supporting training team work.
  • Work with the training manager to develop training schedules.
  • Collaborate with managers to sign staff up for training.
  • Work with the Training Manager and Chief Medical Information Officer (CMIO) to develop professional staff training schedule.
  • Contribute to scheduling of credentialed trainers.
  • Support the Training Manager in securing external space for training.
  • Contribute to successful end-user training.
  • Ensure training materials are prepped for each training session.
  • Respond to staff questions and concerns.
  • Provide a great learning environment, effectively communicate status, and resolves issues.
  • Support the development of the online training platform to assign and enroll attendee’s in classes.

Here’s what you need to have:

  • Bachelor’s degree or College Diploma or equivalent years of experience
  • Experience using a Learning Management System (LMS) to deliver training content and design course schedules is considered an asset.
  • Proficiency using Microsoft Office (Outlook, Word, PowerPoint, Excel).
  • Advanced communication and organizational skills with the ability to handle multiple assignments.
  • Ability to liaise with a wide range of stakeholders, in fast-paced, ambiguous situations.
  • Proven track record of working in a dynamic, fast-paced work environment and be results-oriented.

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.


To pursue this career opportunity, please visit our website:


Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage.  To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.


 In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.


 All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.


Trillium Health Partners is identified under the French Language Services Act.


We thank all those who apply but only those selected for further consideration will be contacted. 


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