Department: Information Services
Site: Credit Valley Hospital
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!
IT Service Technician
The role of the IT Service Technician is a customer service focused position that requires the candidate to work independently as well as part of a team to support the organizations defined service expectations. This position will be located at Shared Services West (SSW) offices in Burlington, Ontario. The primary responsibility and accountability is to resolve client technology issues and challenges in an efficient, timely and courteous manner via various communication methods including phone, voicemail, email and in person. In addition, this role is required to lead and assist in various IT related projects as required.
Shared Service West (SSW)
Established in 2001, SSW is a not-for-profit shared services organization with expertise in supply chain management, process optimization, and redevelopment planning. Working collaboratively with our stakeholders, we deliver cost efficient services with a focus on innovative solutions
This position will have dual-reporting role - primarily to the Manager, IT Customer Support at Trillium Health Partners (THP) and next to Director, Decision Support and Purchasing at Shared Services west (SSW)
JOB DUTIES AND RESPONSIBILITIES
Working collaboratively with staff, your job duties and responsibilities will include but are not limited to:
Working within a multi-site organization, this role is responsible for providing all 2nd level IT support, including; deskside, applications, network, telecom, mobile device, and server support. 3rd level support will be provided by THP. The successful candidates may be required to work some shifts outside of daytime and weekday hours for projects and special initiatives. The primary work location will be at SSW Burlington office, however, site visits to Trillium Health Partners and member hospitals i.e. Halton Healthcare and William Osler Health System will be required. The successful candidate should have a valid driver’s license and a car to commute between sites.
Skills and Abilities
Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.