Trillium Health Partners

Disability Case Manager

System ID
Job Type
Temporary Full-Time
Mississauga Hospital
Number of Positions

Job Description

Position: Disability Case Manager (x2)

File#: 2021-24394

Status: Temporary Full Time (upto 10 months)

Dept/Health System: Employee Health, Safety & Wellness

Hours of Work/Shifts: 37.5 Hours per week (Monday to Friday), able to work at all sites

Posted: November 25, 2021   

Internal Deadline: December 09, 2021



Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!

Position Summary:

The Disability Case Manager is a member of the Employee Health Safety and Wellness team and is responsible for the proactive and expert management of STD and LTD claims. The DCM collaborates with managers and other key stakeholders in disability prevention, early intervention and return to work support.


  • Responsible for initiating, engaging and maintaining contact with the injured/absent employees on a regular basis
  • Provide support to employee’s manager/supervisor and HR regarding case management, disability, accommodation and the Attendance Awareness and Support Program
  • Able to effectively and collaboratively resolve conflict
  • Interprets and educate managers on a variety of regulatory and compliance requirements to ensure that case management practices are applied in accordance with legislation, regulation and THP policies
  • Make referrals to appropriate resource (such as EAP provider, Occupational Health physician Physiotherapy or ergonomic consultant) as required
  • Effectively manage a fluctuating case load
  • Collaborate and liaise with other members of Employee Health Safety and Wellness team
  • Collaborate with the employee, manager, union, human resources to support a large variety of Healthy Workplace programs and initiatives
  • Act as liaison, mentor and coach regarding disability claims to all internal and external partners
  • Develop effective and sustainable return to work plans
  • In collaboration with all managers and human resources business partners, regularly monitor and adjust the progress of all return to work cases to resolve emerging issues
  • Develop effective relations to collaborate with the employee, human resources, management, union and relevant health care professionals to implement return to work and /or modified work programs and support a variety of prevention and Healthy Workplace programs and initiatives
  • Provide education and training to managers and staff regarding the disability case management processes
  • Maintain and respect confidential information; objectively and accurately document case history, strategy and case management plan
  • Conduct follow up attendance counselling meetings with employees and create individualized plans to promote and support wellness and address attendance issues
  • Accountable for regularly gathering, maintaining and reporting statistics regarding for STD and LTD , and be able to identify proactively identify trends
  • Must be able to work at all sites
  • Other duties as assigned

Key Qualifications:

  • Completion of Disability Management certification preferred
  • At least 5 years experience in disability management
  • Post-secondary degree in the health sector, with a registered professional designation within the disability management or professional health sector
  • Demonstrated expertise and experience with return to work, modified work, attendance and accommodation programs in a large and diverse organizational environment
  • Excellent interpersonal skills required
  • Working knowledge of relevant legislation, e.g. Human Rights Code, Occupational Health and Safety Act.
  • Excellent communication, organization and presentation skills
  • Excellent computer skills (Word, Excel, Parklane) able to create and generate reports as required
  • Parklane experience preferred
  • Demonstrated ability to work both independently and in a fast-paced team environment.
  • Sound knowledge of the principles prevention, Attendance Awareness and Support Programs
  • Positive attendance and work record essential
  • Superior assessment and problem solving skills
  • Knowledge of the Workplace Safety and Insurance Act is an asset

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.


To pursue this career opportunity, please visit our website:


Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage.  To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.


In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.


All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.


Trillium Health Partners is identified under the French Language Services Act.


We thank all those who apply but only those selected for further consideration will be contacted. 



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed