Trillium Health Partners

Administrative Services Clerk - Registration Associate

System ID
Job Type
Queensway Health Centre
Number of Positions

Job Description

Position: Administrative Services Clerk - Registration Associate 

Dept/Health System: Surgery Registration

Posting ID: 2023-31341

Role Level: Admin Clerical (AC02-$20.15-$25.19)

Status: Casual

Site: Queensway Health Centre

Hours of Work/Shifts: Monday-Friday (0600-1700) with occasional weekends, 4 and 8-hour shifts

Posted: January 24, 2023

Internal Deadline: January 31, 2023


Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research



Job Description:


Reporting to the Manager of Patient Registration, the Registration Associate provides quality customer service for patients through the process of registration. This position is responsible for capturing and recording of accurate demographic and financial information and applying positive patient identification practices. The Patient Registration Associate is often the first contact for patients and will conduct their job duties with a focus on the patient and family. They will act from a customer service perspective in all interactions and work to support and collaborate with care providers. 


  • A related college diploma such as Medical Office Administration or equivalent required
  • Medical Terminology required
  • Previous hospital registration experience preferred
  • Demonstrated ability to work independently, and remain calm under stress
  • Must possess effective communication and interpersonal skills to respond to the staff and public
  • Superior organizational and multi-tasking skills are essential
  • Must be able to work cooperatively with others in a team environment
  • Satisfactory attendance and performance record required

To pursue this career opportunity, please visit our website:


Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.


 Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.


In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.


All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.


Trillium Health Partners is identified under the French Language Services Act.



We thank all those who apply but only those selected for further consideration will be contacted.




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