Position: Clinic Clerical Assistant 

Dept: Insight Health Solutions, First Responder Mental Health Speciality Pilot Program

Posting ID: 2023-32140

Role Level: AC03 ($21.86-$27.29/hr)

*pay rate commensurate with experience 

Status: Temporary Full Time (for approx. 12 months)

Hours: Monday-Friday days; some evening coverage as required

Location: Bristol Circle, Oakville

Posted: March 17, 2023

Internal Deadline: March 24, 2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

Insight Health Solutions (IHS) is a provider of third party health services to a variety of sectors. Fully part of THP and embedded within the entrepreneurial program of THP Solutions, IHS works closely with our internal stakeholders to deliver high quality, expedited assessment, treatment and diagnostic services.

First Responders Mental Health Specialty Pilot Program is an outpatient assessment and treatment program for injured workers who have sustained an occupational stress injury, requiring interprofessional assessment and treatment services to assist them in their return to work and function.

POSITION SUMMARY

The Clinic Clerical Assistant provides clerical support for referrals and information management, patient administrative services, and performs other duties consistent with the job classification as required.  The successful candidate will demonstrate the ability to engage multiple stakeholders, strong customer service skills and a dedication to excellence. Working within Insight Health Solutions, the Clinical Clerical Assistant will work alongside multiple partners and stakeholders to facilitate efficient and seamless clinical operations.

JOB DUTIES & RESPONSIBILITIES 

• Communicates and collaborates with internal and external stakeholders to ensure timely scheduling of appointments and other patient care activities
• Enters patient information and appointments into required databases and maintains protected health information
• Tracks key performance indicators in a timely manner
• Completes activities such as invoice reconciliation
• Answers the telephone, checks and returns email and voicemail messages; demonstrates strong dedication to customer service
• Demonstrates excellent attention to detail with the ability to multi-task and prioritize multiple activities in a fast-paced work environment
• Participates in regular team meetings both with internal and external stakeholders
• Performs cross-functional, and/or, other duties consistent with the job classification, as required.

QUALIFICATIONS

• College Diploma or equivalent preferred
• A related College Diploma, knowledge of medical terminology and/or training in the medical secretarial field is required
• Excellent knowledge of Excel and proficient computer skills is required
• Strong interpersonal and communication/customer service skills combined with the ability to collaborate and communicate with multiple partners and stakeholders
• Recent clerical experience in a fast paced clinic/health care environment  
• Ability to multi task and handle multiple tasks simultaneously
• Excellent attendance and performance record
• Patient centered and customer focused
• Excellent written and verbal communication skills
• Reliable, flexible, creative, and self-directed professional
• Demonstrates excellent ability to work within a team environment with a strong dedication to excellence and quality work.

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

 Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

 We thank all those who apply but only those selected for further consideration will be contacted.