Position: Epic Applications Analyst / Clinical Applications Analyst

Dept/Health System: Clinical Systems and Informatics, QRP

File #: 2023-33196
Status: Temporary Full-Time (12-Month Contract)

Role Level: Professional Group

* Applications Analyst: PG 09  $35.62 - $44.55 / hr

* Clinical Applications Analyst: PG 10  $38.67 - $48.32 / hr

Rate commensurate with experience

Number of Vacancies: 2

Hours of Work/Shifts: Business Hours, 37.5 hrs/wk

Site: Mississauga Hospital/Hybrid

Posted: May 25, 2023

Internal Deadline: June 25, 2023

Trillium Health Partners (THP) is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. THP operates on three main sites – Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre and offers a full range of acute care as well as a variety of specialized, community-based programs. THP’s mission is to create a new kind of health care for a healthier community. Guided by its values of compassion, excellence, and courage, THP’s strategic plan envisions a new approach to health – working in partnership to create an inter-connected system of care that is organized around the patient, both inside the Hospital and beyond its walls, by balancing quality, access and sustainability. With a vision for developing a common information platform that supports an efficient patient experience, common clinical best practices and continuity of information, THP has identified information and technology as key enablers on their journey to transforming care. For more information about THP, please visit their website at https://trilliumhealthpartners.ca

We offer employees, in roles that are conducive to remote work, the flexibility and the right mix of remote and in-office work. Acknowledging that the primary work space will be remote work from home, but there will be times when onsite presence is appropriate just as there will be times when onsite presence may not be possible. The expectation is that remote work locations, as part of the Flex First program, will be in the employee’s place of residence, and adhere to all THP policies and procedures, with special consideration towards privacy.  Since employees should be available to return to the workplace with 24 hours’ notice, remote work outside of the province or country is not acceptable.

The Position:
The Epic Applications Analyst is a highly motivated individual who will use their experience, computer science, and/or technical skills to support THP’s Epic Health Information System (HIS).  Using their expertise, the Epic Applications Analyst will serve as the connection between end users' clinical needs and the larger application build team to ensure the needs of their area are met.  Reporting to the Manager, Applications, the Epic Applications Analyst will learn and support THP’s Epic Applications, analyze and troubleshoot problems, and optimize Application use and improve business processes.

Here’s what you will get to do:

• Workflow design, build, and testing and analyze other technical issues associated with the software
• Develop an understanding of operational needs to set the direction for THP’s workflows by attending site visits, validation sessions, and other integrated sessions
• Act as the secondary support contact for the application's end users
• Attend weekly meetings with team members to discuss the status of deliverables, shared issues, end user concerns, and upcoming milestones
• Identify issues that arise in your application area as well as issues that impact other application teams and work to resolve them
• Analyze business operations as they relate to build decisions
• Analyze, review, and test new functionality in releases
• Achieve certification in the vendor’s application
• Ability to participate in an on-call rotation and to work odd or extended hours as required

Here’s what you need to have:

• Successful completion of either a University Degree or College Diploma in a Computer Science, Business, or a Health-related discipline
• Previous experience with Epic and/or Epic Certification is preferred
• Moderate technical aptitude
• The ability and willingness to learn new software and systems
• Demonstrated flexibility with respect to changing end user needs
• Strong communication and problem solving skills
• The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• The ability to communicate information clearly and concisely with project leadership and other stakeholders
• The ability to seek, logically examine, and interpret information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• For a Clinical Applications Analyst:
  o Minimum two years of previous Hospital experience with direct patient care responsibility
  o Current registration in good standing with a Regulated Health Professions College

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Internal candidates who believe they possess the necessary qualifications and experience for this position are encouraged to apply.

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.