Trillium Health Partners

Manager, Data Centre and Infrastructure Operations

System ID
Job Type
Full Time
Cross sites
Number of Positions

Job Description

Position: Manager, Data Centre and Infrastructure Operations

Status: Permanent Full Time

Department: Information Services
Posted Date: November 21, 2023 – January 8, 2024 @ 11:59 PM, EST

Base Rate: $112,050 – $168,100 (salary band placement commensurate with experience)


A New Kind of Health Care for a Healthier Community.  That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada.  Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.


If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team!


Job Description:


Reporting to the Director, Technology & Infrastructure Services, the Manager, Datacentre and Infrastructure Services is responsible for planning and maintaining the technical infrastructure in the hospital.   This position manages the technical services staff and coordination of hospital-wide technical support for clients. The Data Centre Operations will also work closely with the IT executive staff, decision makers and peers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the hospital. 


Key Responsibilities: 

  • Lead Data Centre Operations department operational planning and projects, and organize and negotiate the allocation of IT resources.
  • Work with stakeholders to define business and systems requirements for new technology implementations. 
  • Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization.
  • Oversee all reports and documentation related to network and systems operations
  • Develop maintenance schedules for infrastructure.
  • Conduct system feasibility studies and testing. 
  • Develop and implement all functional policies and procedures, including those for system architecture, standards, purchasing, and service provision
  • Assist in the provisioning of end-user services, including help desk and technical support services
  • Practice asset management for IT hardware, software, and equipment in the Data Centre
  • Develop strategies and technology roadmaps to evolve the solutions and infrastructure to align with the technology needs of the organization and increase the value of the IT investment, and implement those strategies
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Approve purchase of equipment and supplies in order to meet operational requirements of the hospital.
  • Analyze existing operations and make recommendations for the improvement and growth of the IT systems.
  • Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.
  • Develop requests for proposal and requirement documents


  • University Degree and/or equivalent experience required
  • A minimum of 10 years of experience in a senior technical roll is required
  • Previous managerial experience is an asset
  • Experience in a hospital or health care setting preferred
  • Experience with EPIC EHR/EMR is and asset
  • Technical awareness of Infrastructure specific technologies and best practices
  • Proven experience in IT infrastructure planning and development
  • General knowledge of applicable data privacy practices and IT Security
  • ITIL v4 certification is an asset
  • Knowledge of QMS preferred
  • Strong communication and interpersonal skills among vendors, clients, peers, and executives;
  • Strong presentation skills to present and possibly persuade to achieve the desired outcome/results;
  • Strong analytic skills to review present situations and make recommendations for the long term
  • Proven success in providing strong leadership
  • Experience in resource allocation management in an environment with competing priorities
  • Demonstrated ability to facilitate teamwork

Notes to applicants: 


If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.


Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage.  To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.


In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. 


Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.


As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act. 


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