Trillium Health Partners

Clinical Coordinator, Acute Hand Program

System ID
Job Type
Full Time
Queensway Health Centre
Number of Positions

Job Description

Position: Clinical Coordinator - Acute Hand Clinic

Status: Permanent Full Time

File #: 2024-37019

Dept./Health Program: Surgical, Acute Hand Clinic

Role Level: Allied Health (AH10.7 $39.79/hr - $50.79/hr)

Location: Queensway Healthcare Centre

Hours of Work: Mon-Fri days; variable start/end times

Posted: 28/03/2024

Internal Deadline: 04/04/2024 or until filled


Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.


Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research


Position Summary:

Clinical Coordinator functions as the conduit between patients, therapists, physicians, clerical staff and THP Leadership. It requires leadership of quality assurance activities, administrative responsibilities, and collaboration with partners and stakeholders. This requires a clinical professional to advocate for both patients and staff to ensure a solid partnership. The rehabilitation process for hand therapy patients is complex – ranging from post-op care within 48 hours to conservative non-operative care, both of which are based on specific treatment protocols. Unlike other outpatient therapy services, therapists working in hand therapy are frequently required to adjust treatment plans with every visit as the status of healing are acute. Due to this dynamic and fast-paced environment, it is necessary to have a clinical professional who is actively engaged in practice while providing leadership to ensure operations are aligned with THP goals of Quality, Access and Sustainability. 


Key Responsibilities:

The Clinical Co-ordinator:

  • Works closely with the program manager to ensure effective and efficient program operations.
  • Tracks and monitors key performance indicators and ensures the program adheres to them.
  • Reviews reports and provides coaching and feedback to the interprofessional team.
  • Acts as a lead contact and liaison with internal and external stakeholders.
  • Summarizes complex assessment findings and facilitates case reviews or audits.
  • Is a resource for the team on clinical matters,supports ongoing education and knowledge translation while ensuring Best Practices based on ASHT Guidelines and in consultation with Plastic Surgeons.
  • Performs clinical assessment and treatment work within professional scope as required


Key Qualifications:  

  •  Regulated Health Professional who is registered with relevant regulatory body (e.g. College of Occupational Therapist of Ontario) – required.
  • Membership with relevant Association – preferred.
  • Minimum 3 years relevant experience in assessing and treating patients with hand injuries/conditions.
  • Demonstrates leadership skills, fostering a positive team culture, promoting equity, diversity and inclusion.
  • Excellent written and verbal communication skills.
  • Experience providing services with a strong quality improvement focus.
  • Customer and client centered approach to delivering excellent service, clinically and administratively.
  • Evidence of continuing education, professional and personal development – required.
  • Reliable, flexible, creative, and self-directed professional; able to work effectively and collaboratively with an interdisciplinary team.
  • Exercises initiative and good judgment with ability to multi-task.
  • Strong ability to successfully coach, develop and mentor allied health professionals and physicians to improve program quality.
  • Demonstrates excellent interpersonal, time management and organizational skills.
  • Liaise with community health care professionals.
  • Participation in the collection and analysis of clinical outcome measures.
  • Coach, mentor and develop other health professionals within the program.
  • Work as part of an interprofessional team model, providing evidence based, outcome oriented care and recommendations.
  • Participates in continuous quality improvement and evaluation.
  • Contributes to the overall vision/mandate of the Program.


Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.


In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.


All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.


Trillium Health Partners is identified under the French Language Services Act.


We thank all those who apply but only those selected for further consideration will be contacted.



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed